Answers to the questions we hear most. Can't find yours? Get in touch.
Does it hurt?
No. You'll feel gentle warmth from the light, a light tingle from the EMS and a soft pull from the suction. Start on the lowest level and increase only if it feels comfortable.
How often should I use it?
3–5 times a week, for about 10 minutes per area. Consistency matters more than intensity.
Can I use it on my face and body?
Yes. Trivelle comes with heads for both. Use the smaller head and lower levels on the face, neck and décolletage, and the larger head on the arms, stomach, thighs and back.
Who shouldn't use it?
Please don't use Trivelle if you're pregnant, have a pacemaker or other implanted electronic device, have epilepsy, or have broken, irritated or sunburnt skin. Avoid the eye area. If you have a medical condition, check with your doctor before use.
Do I need the Glide Gel?
Yes. A thin layer of conductive gel is what lets the EMS mode work, and it helps the device glide. Trivelle Glide Gel comes in the Device + Glide Gel kit, with hyaluronic acid, cica and vitamin C. Any water-based conductive gel also works.
How long does shipping take?
Orders are processed within 1–3 business days. We ship worldwide with tracking. Delivery usually takes 7–15 business days to Australia, New Zealand, the US and Canada, and 7–20 business days to most other countries.
What if it's not for me?
You're covered by our 30-day money-back guarantee. See our Refund Policy for details.
How do I charge it?
Use the included USB cable with any standard USB wall adaptor. A full charge takes about 2 hours.