Refund policy
30-day money-back guarantee
We want you to love your Trivelle. If you're not happy with it, you can request a refund within 30 days of delivery.
How to request a return
Contact us through our Contact page with your order number and the reason for your return. We'll reply within one business day with return instructions. Please don't send items back before contacting us.
Conditions
- Return the device with all parts and accessories, in its original packaging where possible.
- Return postage is paid by the customer unless the item is faulty, damaged or not as described.
- Refunds are made to your original payment method within 5–10 business days of us receiving the return.
Faulty or damaged items
If your item arrives damaged or develops a fault, contact us with your order number and a photo or short video of the issue. We'll arrange a replacement or refund at no cost to you.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.